All prices shown on our website exclude postage and packaging costs. We always try to find the best value courier service to ensure that our goods are delivered quickly and securely. Please note that costs may vary dependent upon the weight or size of the item and any changes in costs from our courier/postal suppliers. You will be notified of the cost at the time of order or if the shipping charge has changed.
We will deliver to all parts of the UK, including Northern Ireland and the British Isles and Eire. The delivery times may, however, vary.
We are able to deliver to locations outside of the UK. Shipping charges may vary and we will provide delivery costs and timescales by email to you prior to processing your order. In such cases you will be liable for any taxes, duties or additional costs incurred in shipping your goods to you.
Delivery Time and Backorders
Your order will be shipped once payment has been approved and the delivery and billing address has been verified. If we have the item in stock, we aim to dispatch all goods within 48 hours of receipt of order confirmation (Monday – Friday). All our products are handmade and not mass produced, so if the item is not in stock we will place a back order to the Italian manufacturer and we will advise you of the expected lead time. We will send a notification by email and customers will be given the choice to wait for the order or to cancel it.
Delivery will be by courier or registered mail between 8am and 6pm Monday to Friday and will require a signature. Any delivery timescales quoted to you are indicative only. We aim to deliver within five working days. However, please allow up to 10 days for delivery as external factors may cause delays.
Please ensure that you provide us with a delivery address where there will be somebody available to sign for your parcel. In the event that there isn’t anyone available when the courier calls, they will leave a card giving details of how to rearrange delivery or collection.
Equiclass does not accept any liability whatsoever for delayed delivery caused by any third party.
As soon as you have received your order acceptance, you assume all risk in the goods upon delivery of the goods.
Delivery to multiple addresses
During the checkout process, you will be asked to select the delivery address for your order. This can be different to the billing address. Should you wish to make purchases to send to several different locations, you will need to place separate orders for each address you wish to send to.
Packaging of Goods
All orders will be dispatched in secure cartons. If you would like to send your purchase as a gift, please indicate this in the special instructions box.